hai77's Privacy Policy

This privacy policy applies to users of the hai77 platform. By using hai77's website, mobile site, or any related services, you are considered to have accepted the terms of this policy. We take your privacy seriously and are committed to being transparent about how we collect, use, store, and disclose your personal information.

This policy may be updated from time to time. If there are significant changes, we will notify you through the platform. If you continue using the service after changes are made, you will be considered to have accepted the updated policy.

hai77 collects two types of information from its users — information provided directly by you and information collected automatically.

1.1 Information You Provide Directly

When you register an account on hai77, make financial transactions, or contact us, you may provide the following information:

• Full name, date of birth, and national identity card details
• Contact information: email address, mobile number
• Financial information: bKash, Nagad, Rocket, or Upay account details (for transaction verification)
• Documents required for identity verification
• Messages sent via support chat or email

1.2 Automatically Collected Information

When you use the hai77 platform, certain information is collected automatically, such as:

• IP address and device identification information
• Browser type, language settings, and operating system
• Pages visited on the platform, session duration, and click activity
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity data

hai77 uses your personal information only for the following legitimate purposes:

2.1 Service Provision and Management

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Running gaming services smoothly
• Managing bonuses, rewards, and promotional offers

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying identity and confirming age (meeting the 21+ age requirement)
• Maintaining the security and integrity of the platform
• Meeting applicable legal and regulatory obligations

2.3 Customer Support

• Providing support through live chat and email
• Resolving your complaints and queries
• Analyzing feedback to improve service quality

2.4 Communication and Marketing

• Sending important service-related notifications
• Informing you about relevant offers based on your preferences (if you give consent)
• Notifying you of changes to platform policies or terms

hai77 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Necessary information may be shared with trusted third parties for services such as payment processing, identity verification, technology infrastructure, and customer support. These partners are obligated to use the information only for the specified purpose.

3.2 Legal Obligations

Information may be disclosed when required to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the minimum information necessary to meet the legal obligation.

3.3 Business Restructuring

In the event of a merger, acquisition, or restructuring of hai77's business, user information may be transferred to the relevant party. However, the new entity will be required to follow the same privacy standards.

hai77 adopts industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology, which prevents unauthorized third-party access.
• Secure Servers: User data is stored on secure servers, with firewalls and access controls active to prevent unauthorized access.
• Access Controls: Only authorized personnel can access user data, and they are required to work under strict confidentiality agreements.
• Regular Security Reviews: The security of our systems is regularly tested and updated.
• Two-Factor Verification: Additional identity verification is in place for sensitive operations.

However, no data transmission over the internet is completely risk-free. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.

hai77 uses cookies and similar technologies to improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help review usage patterns to improve service quality.

5.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling cookies may limit some functionality of the platform.

hai77 retains your personal information only for as long as necessary. Specifically:

• While the account is active: all account and transaction data is retained.
• After account closure: data may be kept for the period required by legal and regulatory obligations.
• Financial transaction records: may be retained for an extended period for audit and compliance purposes.
• Marketing preferences: relevant data is deleted as soon as possible after you withdraw your consent.

As a hai77 user, you have the following rights regarding your own personal information:

7.1 Right of Access

You may request to know what information we hold about you. After verification, we will respond to you within a defined timeframe.

7.2 Right to Rectification

You have the right to request correction if your information is incomplete or inaccurate. This can be done through account settings or via support.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal information. However, it may not be possible to delete all information due to legal obligations or legitimate interests.

7.4 Right to Restrict Processing

In some cases, you may request that the processing of your data be restricted, particularly if there is a dispute about the accuracy of the data.

7.5 Right to Withdraw Marketing Consent

You may withdraw consent for promotional communications at any time. To do so, email [email protected] or let us know via 24/7 live chat.

hai77's services are for those aged 21 and above only. We do not knowingly collect information from anyone under 21. If a minor has inadvertently provided information, please contact [email protected] — we will delete that information immediately and close the associated account.

Age verification is an integral part of our registration process and we strictly adhere to this requirement.

The hai77 platform may contain links to third-party websites or services. hai77 is not responsible for the privacy policies or data collection practices of these external sites. You are advised to review the privacy policy of any external site before visiting it.

Payment service providers such as bKash, Nagad, Rocket, and Upay are governed by their own privacy policies. You should read the relevant platform's policy before using these services.

In the course of hai77's operations, user data may in some cases be stored or processed outside Bangladesh. For such transfers, we ensure that the data receives the same standard of protection and that the receiving party follows standards consistent with this privacy policy.

hai77 reserves the right to update this privacy policy at any time. In the event of significant changes, we will notify you in the following ways:

• Displaying a notification when you log in to the platform
• Sending a notification to your registered email address
• Updating the "Last Updated" date on this page

If you continue using the service after changes are made, you will be considered to have accepted the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us: